Q&A
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Our Info – Delivery
How much does delivery cost?
We do different rates on different products depending on size and wieght on all orders over $99. For orders under $99, including Click & Collect, there is a $6.99 flat rate.
How long will my order take to arrive?
Most orders arrive within 3–7 working days for parts and accesrouis. For Trikes, You will receive. an email with details. To give you the best prices, some products ship from different warehouses. This means your order may arrive in multiple parcels. If you haven’t received everything or a email within 7 working days, please contact us.
My order hasn’t arrived yet – what should I do?
Check the tracking info emailed to you and contact the courier first. If there are still issues, or if you didn’t get tracking info, please contact us and we’ll help.
Do you deliver to PO Boxes?
We cannot deliver to PO Boxes. Please provide a physical address so your trike or E-bike can reach you safely.
Do you offer international delivery?
Yes, only for some items!
Can I get a trike or E-bike delivered?
Yes!
How much does Click & Collect cost?
Click & Collect is a free service on orders over $99. For orders under $99, there is a $6.99 charge as we will still need to transfer the product to the showroom for collection.
Do I need to bring anything when I collect my order?
Yes, we require photo ID on collection to ensure we give the order to the intended customer. If someone is collecting the order on your behalf, please contact us in advance so that we know someone else is approved to collect.
What items can I Click & Collect?
Everything sold on the RYT website is available to be collected in our showroom. Simply select the location you require in the delivery information section of the checkout.
When will my order be ready for collection?
If the product you have ordered is not available in the showroom, it will need to be transferred in from one of our other locations via courier. Please allow 3-7 working days for non-bulky items. We will notify you via text and/or email when your order is ready for collection.
When will my bike be ready for collection?
Bike purchases generally take a little more time to be prepared for collection. If the bike is not available in your collection location, we will need to transfer it to the showroom from the supplier or another location. We will also need time to have the bike assembled and safety checked. If you require additional parts or accessories installed it may also take longer to set up. We will notify you via text and/or email when your bike is ready to be collected.
What forms of payment do you accept?
At RYTNZ we accept a wide range of payment types. We accept all major credit cards, bank deposit via POLi,
Do you offer Interest Free Finance?
No, not at this time, check back later
Are the prices on your website in New Zealand Dollars?
All pricing on the RYTNZ's website is in New Zealand dollars
Do the bikes come assembled?
All bicycles purchased from Ryt, whether via Click & Collect, or if delivered, will be assembled. Bikes collected in an RYT showroom will be assembled to the point where you can ride out of the store immediately. Bikes eligible for home delivery are fully assembled and checked before dispatch, however, in order to fit your bike into the packing box for shipping it is necessary to detach some parts of the bike. It is a relatively easy job to reattach these parts and generally takes between 5 and 15 minutes. You can view instructions on how to do this along with the basic tools required
What size bike should I get?
Most bikes listed on the RYT's website will have a size guide available to help you onto the correct size. In rare cases where this is not available.
If you have any questions or concerns about sizing, please contact us
Where can I get my bike serviced?
Our service partner is Alba Bikes located in Hamilton - Find Them on Facebook
Is the item I purchased covered by warranty?
Everything sold NEW by RYT is covered by a manufacturer warranty which is difrent per brand.
Can I return my order if I need to?
Please check out our Policy's page for more information on returning products. Returns can be couriered to us, or dropped in to our Hamilton showroom
Can I return the product if I'm not happy with it or change my mind?
For more information about returns, exchanges & warranties, please refer to our policies
Will the product be exactly as I see it in the image?
While every effort is made to ensure that our product images are accurate, please be aware that colours may vary slightly from what is shown, and from time to time parts may also vary due to supplier availability and manufacturing variations. If the product that arrives is not as expected, please contact us so that we can find a suitable replacement and update our website listing.
Are all products available online also available in your Showrooms?
Not always. We carry over 1,000 products online, not all of which will be available in our retail showrooms. Due to stock availability, there are also some products available in showrooms which are not sold online. Please call the showroom ahead of time to check what you are wanting to purchase is available there or view the instore availability tool on the website product pages.
I can't add the product I'd like to purchase to my cart?
If the product line is greyed out and can’t be added to the cart, it generally means that the item is either out of stock or on back-order. Please contact us if you need more information and include a link to the product you are interested in.
Do you sell Gift Cards?
We sure do - they make great gifts for the bike enthusiast in your life! You can purchase vouchers online
The product I'd like to purchase is out of stock - will you be getting more in?
We'll always try our best to get something in for you, even if it is out of stock on our website. Please email us and include a link to the product you are interested in.
Where is my order?
If you have placed an order on the website, you should have received an order confirmation email with an order reference number. Once we have processed your order, we will send you an update email that will include courier tracking information. If you have selected Click & Collect as your delivery method, we will notify you once your order is ready to be collected. If you have not heard from us within a reasonable amount of time, please contact us with your order reference number and we will look into your order progress for you.
Do you do special orders?
Absolutely! We’d be happy to help find a product(s) for your requirements. Whether it’s a specific item you are looking for, or need help on a big bike project, we’re here to help. Contact us
I've made a mistake on my order. Can I change it?
Please call us immediately on 022 025 5122
I've received my order and it is incorrect or damaged
Please call us immediately on 022 025 5122
Can I make an order over the phone?
Absolutely! Our customer service team is more than happy to help you with your order over the phone. Please call us
How long will my pre-order take to arrive?
Products for sale via pre-order will have varying arriving times. Normally, these will be outlined upfront when purchasing, but may also be influenced by further delays outside of our control such as shipment delays or delays at customs. We will keep you updated if you have something on pre-order with us. If you have any questions please contact us for an update.
Can't find the answer above? Feel free to call us on 022 025 5122 or email us at manager@rideyourtrikenz.co.nz
